TERMS & CONDITIONS OF WEBSITE USE

Loloi, Inc. d/b/a Loloi Rugs provides website features, information and products through Loloirugs.com (Loloi Rugs Services).  Loloi Rugs provides Loloi Rugs Services subject to the following conditions.  By using Loloirugs.com and/or Loloi Rugs Services, you are agreeing to these Terms and Conditions of Website Use (Terms & Conditions). The Terms and Conditions shall apply to all orders, purchases and other business transacted by or through the Loloirugs.com website and shall become part of any contractual agreement with Loloi, Inc. d/b/a Loloi Rugs arising out of this website’s use.  By submitting an application to become a dealer through Loloirugs.com (Become a Dealer form), the dealer applicant is agreeing that these Terms & Conditions will govern its full relationship with Loloi Rugs and will apply to all orders, purchases and other business transactions between the dealer and Loloi Rugs, regardless of how those orders, purchases and other transactions are initiated. The Terms & Conditions are also meant to supplement the original terms and conditions agreed to by some dealers in connection with their earlier dealer application process. To the extent these Terms & Conditions conflict with the original terms and conditions for dealers, these Terms and Conditions shall govern.

Any statements Loloi Rugs makes concerning a date or date range a backordered product is expected to arrive (ETAs) is an estimate of a shipment’s arrival time at Loloi Rugs’ warehouse, only, and no guarantee is made as to when backorders will ship. Customers must indicate whether or not they want to be notified before backorders are shipped from Loloi Rugs’ warehouse once they arrive.

All shipments are FOB Dallas. We reserve the right to use our own discretion as to the carrier to be used on any shipment. All efforts will be made to use the most cost effective shipping method with Federal Express and ABF being our preferred carriers. Customer's preferred carrier will be used if customer submits an account number for said carrier and agrees to assume all responsibility for transportation costs and shipping damage claims with respect to that carrier.

Once an order is placed, customer must cancel before the order has shipped from its point of origin. Once shipped, all cost of returning the goods is the responsibility of the customer.

Damaged Goods:

All packages must be inspected by customer upon arrival and any damage claims must be submitted to the carrier. Loloi Rugs will not accept claims and is not responsible for any damage that occurred during shipping.

Defects:

All shipments should be inspected immediately upon arrival and any defects must be reported immediately to Loloi Rugs via a Return Merchandise Authorization form submitted to returns@loloirugs.com. RMA forms can be obtained by contacting orders@loloirugs.com and must be returned by email to returns@loloirugs.com. Upon approval of the RMA form by Loloi Rugs, Loloi Rugs will process an order for replacement and issue an RMA number and call tag for the defective merchandise. Loloi Rugs will only accept a defect claim within 7 days of the date of delivery. Customer waives any defect claim that is not properly reported within 7 days of the date of delivery. If upon return Loloi Rugs reasonably determines that damage is due to usage and not a manufacturing defect, the customer will be responsible for the cost of the rug plus all shipping charges.

Returns (non-defect):

No returns will be accepted without Loloi Rugs’ prior approval, which approval is completely within Loloi Rugs’ discretion. Loloi Rugs’ approval or a return is reflected by Loloi Rugs issuing an RMA number to customer. All non-defect returns that are accepted by Loloi Rugs through issuance of an RMA number and returned in saleable condition will be credited to customer's account with Loloi Rugs. Refunds are not automatically issued but may be made at Loloi Rugs’ discretion. All shipping charges will be the responsibility of the customer. All unauthorized returns will be refused and returned at sender's expense. Loloi Rugs will not accept returned merchandise received more than 30 days after delivery. There is a 20% restocking fee on all returns.

LIMITATION OF LIABILITY - UNDER NO CIRCUMSTANCES WILL LOLOI RUGS, ITS AFFILIATES OR AGENTS BE LIABILE FOR: (A) ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, WHICH INCLUDES BUT IS NOT LIMITED TO, LOSS OF PROFITS, REVENUES OR SAVINGS, WHETHER A CLAIM FOR ANY SUCH LIABILITY IS PREMISED UPON BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY; (B) CLAIMS, DEMANDS OR ACTIONS AGAINST THE CUSTOMER BY ANY THIRD PARTY. NOTWITHSTANDING THE FOREGOING, IN THE EVENT OF ANY LIABILITY INCURRED BY LOLOI RUGS, LOLOI RUGS’ ENTIRE LIABILITY FOR DAMAGES FROM ANY CAUSE WHATSOEVER WILL NOT EXCEED THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE GOOD(S) GIVING RISE TO THE CLAIM.

Miscellaneous Terms:

All transactions and any contract or contractual relationship arising from the use of the Loloirugs.com website shall be governed by the laws of the State of Texas. The state district courts of Dallas County, Texas and the federal district courts of the Northern District of Texas, Dallas division shall share exclusive jurisdiction over any legal action arising from a dispute in connection with any transaction, contract or contractual relationship arising from the use of loloirugs.com.